Emotional intelligence Training, also called EQ, is the ability to be aware of and to manage emotions and relationships. It’s a pivotal factor in personal and professional success. IQ will get you in the door, but it is your EQ, your ability to connect with others and manage the emotions of yourself and others, that will determine how successful you are in life.
We have all worked with and listened to brilliant people. Some of them were great and… well, some were not so great. The mean and the meek and all those in between can teach us more than they realize. When we look at the truly extraordinary people who inspire and make a difference you will see that they do this by connecting with people at a personal and emotional level. What differentiated them was not their IQ but their EQ – their emotional intelligence. This course will give you the EQ edge.
Benefits of Emotional Intelligence Training
Fundamentals of Emotional IntelligenceEstablishing a common definition of EI
Identifying multiple intelligences
Removing common misconceptions about EI
The benefits of EI in the workplace
Assessing your individual EI baseline
Applying your EI to become a more authentic leader
Assessing Your Emotional IntelligenceThe value of the EI Competency Model
Evaluating a proven 2×2 model
Analyzing the core competencies: self-awareness, self-management, social awareness and relationship management
Measuring and interpreting your EI
Outlining your personal profile
Determining your strengths and areas for development
Increasing Self-AwarenessRecognizing and affirming your emotions
Benefiting from being honest and open with yourself
Expanding your behavioral repertoire for personal effectiveness
Emphasizing the importance of personal congruency
Increasing the range of your emotional vocabulary
Developing personal authenticityDemonstrating authentic leadership through your actions
Balancing personal effectiveness through greater control and flexibility of your emotional responses
Mastering Self-Management TechniquesApplying EI best practices
Recognizing your own response patterns and triggers
Reframing self-talk for better results
Employing self-control in stressful situations
Gaining greater control of your actions
Acquiring awareness of your personal filters
Increasing your range of behaviors for personal effectiveness
Pinpointing and breaking default behavior patterns
Building Social Awareness and Interpersonal EffectivenessReading the emotional landscape
Recognizing and valuing the emotions of others
Evaluating the impact of emotions on performance
Interpreting nonverbal communication
Creating a positive EI environment
Practicing self-disclosure to improve relationships
Applying the Johari Window framework
Leveraging active listening techniques
Facilitating effective communication
Mitigating the risk of unmanaged emotions
Creating a positive emotional landscape
Actively engaging the emotions of others
Enhancing Team PerformanceImproving team dynamics
Analyzing the patterns of interpersonal behaviors
Influencing the dynamics of the team
Balancing individual team member roles
Dealing with negative emotions and difficult behavior
Enhancing trust and accountability
Motivating others through authentic leadership
Facilitating work relationships in a team environment
Fostering employee engagement and morale
Becoming an Emotionally Intelligent LeaderBridging the gap between management and leadership
Debunking the myths of management
The contribution of emotionally intelligent leadership
Adapting your leadership style to fit the environment
Applying EI competencies to leadership
Transferring competencies into real-world situations
Creating the climate for performance excellence
Coaching others
Embedding the EI framework
Leveraging your self-assessment
Linking your assessment results to your goals
Developing a personal action plan