performance management course

performance management course- Productivity and Performance Measurement is ensuring that the employee and the organization are focused and aligned towards strategic priorities. This training course will show you how to integrate Performance Objectives, Critical Success Factors and Key Performance Indicators into a performance measurement system applied by a highly skilled leadership, managerial, and supervisory team.

This will enable the top-performing companies to not only develop future and existing leaders but also formulate robust productive management processes. This includes regular performance reviews and detailed appraisals, merit-based reward and recognition, staff development aligned with business needs, and defensible approaches to low or non-performance.

Managers need to customize their strategies to each staff, whether developing stretched goals for over-performers or dealing with difficult and or low performing staff. The correct design and usage of SMART objectives also enable requisite to follow through and play an integral part in any performance management system. 

It is developed after extensive research and is aligned to global best practices and benchmarks. This training course will also prove invaluable for experienced leaders who want to build their skills to the next level, and for managers who have had no formal experience or training with regards to managing performance.

This training course will highlight:

  • The comprehensive design and implementation of an effective Productivity and Performance Measurement System
  • The core skills that leaders across all levels require to be effective in Productivity and Performance Measurement
  • Performance appraisals that work in a diverse and multi-cultural environment
  • Managing and Improving on low and non-performance
  • Maintaining excellent performance via positive reinforcement and affirmation
  • Achieving the balance between accountability, responsibility, empowerment, and results


By the end of this training seminar, delegates will be able to: 

  • Create a high-performance culture
  • Streamline processes that are too long and unpredictable
  • Engage employees in a way that increases motivation, accountability and ownership
  • Track performance gains for all stakeholders
  • Create a proactive problem-solving culture

Training Methodology

The training course will be fast-paced and laden with useful tools and skills. The participants will get the confidence and tools to create a culture of change and challenge. They will enjoy the informal, learning environment which will encourage active participation and sharing.

The workshop will incorporate state-of-the-art adult learning techniques that enable people to learn by listening, seeing, discussion and hands-on practice. Theory, ideas and concepts will be presented in the context of real world issues. Participants will also be given time to share their ideas in open sessions and in small group settings. They will be constantly busy and engaged in hands-on exercises, case discussions and simulations that approximate the reality of their working world.

Participants will go back to work with an action plan that they can put into practice right away.

Who Should Attend?

The training course is designed for organization leaders who are committed to moving away from the status quo. These change agents include:

  • Human Resource
  • Employment Relations
  • Personnel Staff
  • All Line Managers
  • Team Leaders
  • Supervisors
  • Learning & Development
  • Training Officers
  • Supervisors who are or will be accountable for the use and application of performance management and appraisal techniques

Training Aids

  • A combination of lectures and practical exercises
  • Pair and group work to develop the skills learned on the course

Course Content

Introduction to Productivity and Performance Measurement

  • The Context and Business Case for Performance Management
  • Strategic and Integrated Productivity and Performance Management
  • The Importance of Establishing a Culture of High Performance
  • The Principles and Building Blocks of Effective Performance Management
  • The Role of HR and Leaders within Productivity and Performance Management
  • Motivational Theories, Models and their Role in Performance Management
  • The Psychological Contract in Practice

 Setting Productivity and Performance measurement Objectives 

  • What are the performance objectives?
  • Key Elements of Productivity and Performance Objectives – SMART
  • The Importance of Agreeing to Objectives
  • Quantitative and Qualitative Objectives
  • Developing SMARTMaC Objectives
  • Setting Objectives
  • Achieving Holistic Organization Integration – Vertical, Horizontal and Functional

Productivity and Performance Measurement: Key Performance Indicators (KPIs) 

  • What are KPIs?
  • Significance of Performance Objectives and KPIs 
  • Developing the Best KPIs for Your Organization
  • Designing KPIs that Matter
  • The Value of the Balanced Scorecard (BSC)
  • The Purpose of Employee Appraisal
  • Managing Challenges with the Employee Appraisal

Performance Measurement: Managing Performance 

  • Monitoring Employee Performance with Ongoing Review
  • Addressing the Performance Gap – Proven Approaches to Solving Performance Problems
  • Managing a Performance Problem
  • Improving Attendance at Work –Resolving Absences and Sick Absences
  • Agreeing with the Performance Appraisal Rating
  • Performance Appraisal and the Link to Rewards and Recognition
  • Benchmarked Performance Appraisal Methods

Impact of Positive and Constructive Feedback and Coaching 

  • Optimal Feedback Models to Provide Constructive and Developmental Feedback
  • Impact of Giving and Receiving Useful Feedback
  • Coaching for Effective Performance
  • Continuing Professional Development: Personal Development Planning (PDP)
  • Review, Summary and Final Evaluation

Course format

Practical: This course is heavy on reality and light on theory. Your trainer will introduce the concepts clearly, and then focus on real-world skills that connect the big picture to your job. Courses are updated regularly and trainers are active in the industry so your knowledge will be fresh and relevant.

Active: Training consists of concise briefings on best practice, backed up by interactive learning activities like workshops, role-plays, case study analysis, coaching, brainstorms and structured group discussions. You will not sit passively through long lectures.

Stimulating: This course is interesting, intellectually stimulating and delivered in a relaxed and professional style.

Inspiring: All REMOIK Pinnacle trainers are hands-on communication professionals with years of experience. We don’t employ academic teachers – we insist on good-humoured enthusiasts who will inspire your creativity.