new supervisor training

new supervisor training- Managers are often required to combine their leadership and supervision role with demanding operational responsibilities. And yet, ask anyone with a manager, and they’ll probably tell you that effective supervision and management can often make the difference between mutually beneficial/productive involvement, and an experience that is less than satisfactory for both parties.

This packed and practical 3-day course will enable delegates to develop the necessary skills and knowledge to achieve results through the effective leadership and supervision of staff. It will help to break down their responsibilities into easily achievable stages of development, and to approach their new role with confidence.


  • Enable managers and team leaders to operate confidently and competently by developing key management and supervision skills
  • Focus on key issues and challenges relating to the effective management of tasks, teams and individuals, such as: assertive communication; effective delegation; constructive criticism; performance management; team building and conflict management
  • Introduce and promote the benefits of using an effective model of leadership and supervision
  • Introduce powerful and flexible tools and techniques for effective leadership and supervision, whatever the participants’ previous experience or circumstances
  • Enable delegates to increase awareness of their personal leadership and supervision style, and the effect on the supervisee
  • Facilitate the development of strategies for improving delegates’ personal approach and building on their natural style 


Participants will learn how to:

  • Achieve results through others
  • Be accountable for their own and others’ actions
  • Incorporate best practice in leadership and supervision
  • Develop their own leadership and supervisory style
  • Get the best out of different people
  • Give and receive feedback and criticism positively

The organisation will:

  • Have more confident and competent managers/supervisors
  • Have more motivated team members
  • Enable managers to achieve more
  • Develop teams to their full potential
  • Improve staff retention

Course Outline

The supervisory context and holistic development

  • How self-awareness is integral to being a good role-model to your team
    • Integrating challenges from the external environment with internal dynamics

Why organizations need managers and supervisors

  • Fundamentals of management
    • Clarifying each members role and cultivate skills needed
    • Encourage team to review their performance according to quality standards

Shift from the older to the new model of Supervisory management

  • Moving from authoritarian models to empowering staff
    • Case study of a new manager practising old style methods
    • Managing people who were your peers

Leadership and supervisory effectiveness

  • Distinguishing between responsibility, authority and accountability

The basic leadership functions – planning, managing, organization & control

  • Planning: Forecasting, scheduling, budgeting and developing procedures
    • Leading: Decision-making, communicating, motivating and developing   people
    • Organizing: Developing structures, delegating responsibility, building relationships
    • Controlling: Setting standards, measuring performance, correcting and praising

Build effective relationships and teams in the workplace

  • Understand self & diverse people within the Supervisory Assessment context
    • Understanding my personality and how this impacts upon relationships with others
    • Simulation game which enables participants to reflect upon their style in teams

Understand different leadership styles.

  • Identify my own leadership style from five prototypes
    • Examining the strengths and weaknesses inherent in each style

Achieving results through planning and prioritizing

  • Understanding planning in a dynamic context
    • Setting realistic targets and schedules
    • Allocating resources responsibly

The supervisor as a facilitator

  • Observing group dynamics and identifying needs
    • Chairing meetings inclusively
    • Being open to receiving feedback for effective facilitation

Conflict resolution

  • Understanding your instinctive approach to conflict and how this impacts
    • Striving for win-win solutions through problem solving
    • Conflict scenario simulations

Delegation, feedback and listening skills

  • Overcoming barriers to delegation through stewardship
    • Giving and receiving feedback

Supervision, monitoring and control

  • Establish performance standards
    • Measure performance, checking deviations
    • Corrective actions or change standard

Monitoring time, finances and quality

  • How your attitude to time impacts upon deadlines and solutions to problems
    • Using a variance analysis to check budgets
    • Exploring quality planning, assurance and control

Motivating people

  • Understanding motivation theory and motivation dimensions
    • What demotivates staff at work?
    • Preventing job dissatisfaction

Discipline in the workplace (Live Simulations)

  • Real life (according to the labour Act) presentation of how not to conduct a disciplinary meeting
    • Conducting a disciplinary counselling session

Developing Myself

  • Developing a vision for your life
    • Developing a personal action plan