This course will equip delegates with the skills and knowledge for the practical application of Emotional Intelligence in the workplace. It will help delegates to understand themselves and others better, and will give an insight into how to build productive and professional relationships at work. It is recommended for anyone who would like to learn how emotions affect performance at work, and how to use practical but effective strategies to manage emotions in difficult situations.
Organisations of all sizes are increasingly recognising the key role that ‘Emotional Intelligence’ (EQ) has in the effectiveness of the organisation at all levels. Managers and team leaders are required to fulfil a much broader remit – not just to have technical or specialist expertise, but also to have a range of personal attributes and abilities; team members need to be able to co-operate and to work effectively with their colleagues and managers; and front-line staff need to be able to deal professionally with difficult/stressful situations with customers and suppliers.
To enable delegates to develop confidence and skills to behave and communicate effectively in a wide range of situations
To focus on key issues and challenges relating to the development and application of Emotional Intelligence at work, including: developing, maintaining and applying Self Awareness; Social Awareness; Self Management and Relationship Management.
To introduce powerful and flexible tools and techniques for behaving and communicating effectively, whatever the participants’ previous experience or circumstances
To facilitate the development of strategies for improving delegates’ ongoing personal development
To cover essential topics in a relatively short time, whilst ensuring an immediate impact
Increase their self-awareness
Deal more confidently and professionally with emotions in themselves and others
Handle difficult inter-personal issues more confidently and effectively
Develop personal credibility and influencing skills
Build stronger working relationships with others
The organisation will:
Improve internal communication
Have more effective team players
Have more confident and competent individuals
Experience the benefits of more positive working relationships