customer service management courses- With the onset of building a relationship with the customer, it is very important to record the information in a manner it is readily available. This customer relationship management (CRM) certification training course equips you to understand and apply the aspects of the CRM and manage the relationship well.
The business demands critical follow up and customers definitely appreciate an individual go the extra mile to serve them. This training ensures greater insight to empower the participants in learning the different mechanisms of the CRM and have high level of customer satisfaction.
This training course will enable the individual to support the customer with all the details readily available in the Customer Relationship Management System and ensure a fact-based interaction.
The customer relationship management (CRM) certification training trains you to understand the importance and application of the CRM system. It helps in noting the details and responding to the customer using a fact-based method.
It allows saving all the information in one place and creates a follow through in a professional manner. The business information no longer is based on an individual and is available to the organization and can be used by the required individuals.
Upon completing this Customer Relationship Management (CRM) Certification Training Course successfully, participants will be able to:
The Customer Relationship Management (CRM) Certification Training Course will be conducted in a highly effective manner and will comprise of the following training methods:
The program structure is a detailed and interactive session, following a two-way communication; we work with the participant to ensure they are able to get a practical experience of how to interact with the customer.
WHO SHOULD ATTEND?
This Customer Relationship Management (CRM) Training Course is ideal for:
This Customer Relationship Management (CRM) Certification Training Course would be suitable for anyone who is interacting with the customer on the phone or face to face and will look at recording the information in the CRM system in a systematic and fact based manner, so that it enables better follow through and offer excellent service.
Organizations who want to showcase a professional approach when interacting with the customer and want to have all information readily available using a systemic approach than a person-based approach should nominate their employees for this program.
Companies who nominate their employees to participate in this Customer Relationship Management (CRM) Training Course can benefit in the following ways:
An individual can benefit from this program in various ways only out of their willingness and participation.
Individuals who participate in this Customer Relationship Management (CRM) Certification Training Course can gain from it in the following ways:
MODULE 1: Introduction
MODULE 2: Build a road map
MODULE 3: Importance of the CRM
MODULE 4: Strategy & Planning
MODULE 5: Finalize the Tool
MODULE 6: CRM used in Customer Service
MODULE 7: CRM used in Sales & Marketing
MODULE 8: Follow Through