Communicating with self-confidence and Assertiveness Training
The Assertiveness Training course is the training that is designed for people who need to make decisions and stand by them while delivering excellence Communication with assertiveness, rather than passivity or aggression, is more likely to maintain positive workplace relationships while meeting their goals. Through video demonstrations, role-playing activities, journaling, and practical workshops, this training course will help you leverage proven techniques to become self-aware of behavior patterns and increase your ability to get work done.
Assertiveness Training Program Outline
- Demonstrate and model assertive behavior for win-win outcomes
- Gain self-awareness of your attitudes, behavior patterns, and habits
- Develop a positive, proactive response to difficult behaviors
- Exhibit confidence in your ability to address challenging situations
- Communicate with Confidence
- Deal with difficult conversations with diplomacy and tact
- Gain Cooperation and Build Relationships
- Engage others with pertinent questions
- Assess your listening skills and apply tips to deal with different types of listeners
- Understand the persuasion process
- Build Rapport and Gain Credibility
Assertiveness Training Program Essentials and Recognizing modes of interactive behavior
- Considering critical attributes of assertive behavior
- Identifying characteristics of non-assertive behavior
- Acknowledging areas of personal vulnerability and opportunity
- Responding appropriately to manipulation or bullying
Contextual and situational considerations
- Asserting 360 degrees: peers, direct-reports, bosses and vendors
- Assessing the impact of organizational culture
- Accommodating intercultural norms
- Navigating power relationships within the organization
- Expressing Personal Power
Pinpointing patterns of behavior
- Raising self-awareness
- The role of personal history
- Exploring how identity, fear and habits impact results
- Creating new personal effectiveness
Mapping how people handle conflict
- Enhancing your ability to respond to conflict
- Recognizing your conflict style
- Responding differently to different situations
- Considering the role of Emotional and Social Intelligence
- Overcoming Challenging Situations
Applying viable assertiveness techniques
- Deciding which situations call for assertiveness
- Witnessing the dynamics of constructive and destructive interactions
Adopting effective Assertiveness training strategies
- Developing options to respond productively
- Identifying your assertiveness style and adapting your approach
- Giving up blame and focusing on solutions
- Seeing the win-win potential of cooperation
- Finding the root cause through effective questioning
Building Your Assertiveness training program Set and Committing to assertive and skill full outcomes
- Developing powerful nonverbal communication
- Accepting responsibility for resolution
- Initiating improved communication
- Communicating clearly in complex situations
- Deflecting criticism and personal attacks
Establishing a proactive assertiveness style
- Taking time to think clearly
- Modeling productive approaches
- Responding to everyday situations
- Giving and receiving feedback
Practising effective assertiveness principles
- Leveraging a four-step process model
- Accurately assessing your situation
- Targeting desired outcomes
- Measuring results
- Launching Your Assertiveness Plan
Putting the “action” into the Assertiveness training action plan
- Constructing a blueprint for your action plan
- Reinforcing your newly developed assertiveness skills
- Scheduling time to assess progress
- Practicing assertive behaviors
- Modifying your action plan to accommodate change