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Assertiveness skills training course

Communicating with self confidence and Assertiveness

Communicating with self-confidence & Assertiveness

Assertiveness skills training course is the training that is designed for people who need to take decisions and stand by them while delivering excellence Communication with assertiveness, rather than passivity or aggression, are more likely to maintain positive workplace relationships while meeting their goals. Through video demonstrations, role-playing activities, journaling, and practical workshops, this training course will help you leverage proven techniques to become self-aware of behaviour patterns and increase your ability to get work done.

You Will Learn How To

Course Outline

  • Demonstrate and model assertive behaviour for win-win outcomes
  • Gain self-awareness of your attitudes, behaviour patterns, and habits
  • Develop a positive, proactive response to difficult behaviours
  • Exhibit confidence in your ability to address challenging situations
  • Communicate with Confidence
  • Deal with difficult conversations with diplomacy and tact
  • Gain Cooperation and Build Relationships
  • Engage others with pertinent questions
  • Assess your listening skills and apply tips to deal with different types of listeners
  • Understand the persuasion process
  • Build Rapport and Gain Credibility

Assertiveness Essentials and Recognizing modes of interactive behaviour

  • Considering critical attributes of assertive behaviour
  • Identifying characteristics of non-assertive behaviour
  • Acknowledging areas of personal vulnerability and opportunity
  • Responding appropriately to manipulation or bullying

Contextual and situational considerations

  • Asserting 360 degrees: peers, direct-reports, bosses and vendors
  • Assessing the impact of organizational culture
  • Accommodating intercultural norms
  • Navigating power relationships within the organization
  • Expressing Personal Power

Pinpointing patterns of behaviour

  • Raising self-awareness
  • The role of personal history
  • Exploring how identity, fear and habits impact results
  • Creating new personal effectiveness

Mapping how people handle conflict

  • Enhancing your ability to respond to conflict
  • Recognizing your conflict style
  • Responding differently to different situations
  • Considering the role of Emotional and Social Intelligence
  • Overcoming Challenging Situations

Applying viable assertiveness techniques

  • Deciding which situations call for assertiveness
  • Witnessing the dynamics of constructive and destructive interactions

Adopting effective assertiveness strategies

  • Developing options to respond productively
  • Identifying your assertiveness style and adapting your approach
  • Giving up blame and focusing on solutions
  • Seeing the win-win potential of cooperation
  • Finding the root cause through effective questioning

Building Your Assertiveness Skill Set and Committing to assertive and skill full outcomes

  • Developing powerful nonverbal communication
  • Accepting responsibility for resolution
  • Initiating improved communication
  • Communicating clearly in complex situations
  • Deflecting criticism and personal attacks

Establishing a proactive assertiveness style

  • Taking time to think clearly
  • Modelling productive approaches
  • Responding to everyday situations
  • Giving and receiving feedback

Practicing effective assertiveness principles

  • Leveraging a four-step process model
  • Accurately assessing your situation
  • Targeting desired outcomes
  • Measuring results
  • Launching Your Assertiveness Plan

Putting the “action” into the assertiveness action plan

  • Constructing a blueprint for your action plan
  • Reinforcing your newly developed assertiveness skills
  • Scheduling time to assess progress
  • Practicing assertive behaviours
  • Modifying your action plan to accommodate change

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